Promote Customer Centric Culture for Quality Service

Service leaders are key resources to a retail business in the delivery of service excellence.


This course covers the knowledge and abilities required for a service leader at supervisory level in championing and role modelling the organisation’s service vision, mission and values.


In this course, you will learn to  
• Demonstrate the characteristics of a role model that resonates with organisation’s vision, mission and values
• Encourage the team in service delivery
• Promote a customer-centric culture to achieve service excellence 
• Monitor self and team performance 


Service Leadership

TSC Code: RET-CEX-3014-1.1

Training Duration: 2 full days

Time: 9am to 6pm

Upcoming intakes:

18 to 21 May (Virtual training), 21 & 22 Jul and 26 & 27 Oct 2020

Course fee (subject to GST) : $420

SkillsFuture Singapore (SSG) grant available!​

Funding for Singapore Citizens / Singapore Permanent Residents : SME $378 / Non-SME $272

Nett course fee : $42 / $148

7% GST of full course fee : $29.40

Total nett fee payable : SME $71.40 / Non-SME $177.40

SkillsFuture Mid-Career Enhanced Funding for Singaporeans aged 40 years and above : $378

Nett course fee : $42

7% GST of full course fee : $29.40

Total nett fee payable : $71.40

Workfare Training Scheme for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month : $399

Nett course fee : $21

7% GST of full course fee : $29.40

Total nett fee payable : $50.40

We also offer customised class to cater specifically to your company's training needs. 

​Contact us at 6360 0188 or elise@sra.org.sg to find out more!

 

©2018 by Singapore Retailers Association

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