Welcome to SRA Training Programmes
It is today that we create the world of the future
Service Excellence Courses
Enhance the retail workforce’s skill levels in providing excellent service to boost customers’ experiences
THE ART of Retail Selling programme provides Retail Sales Professionals with communication and sales techniques to win more deals.
Participants will learn how to engage the customer, deliver the sales proposition by focusing on features and benefits, overcome objections and close the sale efficiently.
THE ART of Service (TAoS) training programme is developed to enhance the retail workforce’s skill levels in providing excellent service to boost customers’ experiences, thereby achieving the following:
- Appreciate THE ART of Service Model
- Enable the Application of the 4Ps of TAoS
- Augment Moments of Truth to Enhance Customer Experiences
Singapore Workforce Skills Qualifications (WSQ) Accredited Certificate Courses
UPCOMING WSQ COURSES
Tap on this series of short, industry-relevant programmes to equip your team to better respond to the ever changing retail landscape. Train and upskill your team with skill sets in improving productivity, marketing, managing customer relationship, service excellence, service operations and visual merchandising.
Upcoming intakes: 25 & 26 Feb, 27 & 28 May and 28 & 29 Sep 2020
Observe work area processes for problems, identify areas for improvement, implement appropriate productivity tools and techniques for productivity improvement and monitor and review productivity performance data.
Upcoming intakes: 20 & 21 Apr, 21 & 22 Jul, 26 & 27 Oct 2020
Develop skills, knowledge and attitudes required to lead teams in delivering service excellence and role model the organisation's service vision.
Upcoming intakes: 23 & 24 Mar, 29 & 30 Jun, 15 & 16 Sep 2020
Manage service operations in accordance to organisational guidelines to achieve service excellence.
Upcoming intakes: 11 & 12 Feb, 19 & 20 May and 19 & 20 Aug 2020
Develop service operations plans to deliver service excellence, evaluate service operations performance, and implement corrective actions for improvement.
Upcoming intakes: 6 & 7 Apr, 7 & 8 Jul and 12 & 13 Oct 2020
Manage customer loyalty and retention programmes and evaluate customer relationship information to measure effectiveness of programmes.
Upcoming intakes: 10 & 11 Mar, 16 & 17 Jun and 8 & 9 Sep 2020
Monitor the accuracy of displays against visual merchandising display guidelines and refine as required, communicate visual merchandising standards and cascade requirements to team members to ensure displays accurately depict products or services promoted.
“The direction in which education starts a man will determine his future in life.”