©2018 by Singapore Retailers Association

Develop Quality Service for Retail Operations

A distinctive service experience differentiates a retail business from its competitors. Underpinning this experience involves a good grasp of service planning and implementation. 
This course covers the
• Development of a customer focused service operations plan
• Communication of the service operations plan
• Evaluation of the service operations’ performance against KPIs 
• Implementation of corrective actions to enhance service operations performance


Service Planning and Implementation

TSC Code: RET-CEX-4016-1.1

Training Duration: 2 full days

Time: 9am to 6pm

Upcoming intakes:

11 & 12 Feb, 19 & 20 May and 19 & 20 Aug 2020

Course fee (subject to GST) : $650

SkillsFuture Singapore (SSG) grant available!​

Funding for Singapore Citizens / Singapore Permanent Residents : SME $585 / Non-SME $240

Nett course fee : $65 / $410

7% GST of full course fee : $45.50

Total nett fee payable : SME $110.50 / Non-SME $455.50

SkillsFuture Mid-Career Enhanced Funding for Singaporeans aged 40 years and above : $585

Nett course fee : $65

7% GST of full course fee : $45.50

Total nett fee payable : $110.50

Workfare Training Scheme for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month : $617.50

Nett course fee : $32.50

7% GST of full course fee : $45.50

Total nett fee payable : $78.00

We also offer customised class to cater specifically to your company's training needs. 

​Contact us at 6360 0188 or elise@sra.org.sg to find out more!

 
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