Develop Quality Service for Retail Operations
A distinctive service experience differentiates a retail business from its competitors. Underpinning this experience involves a good grasp of service planning and implementation.
This course covers the
• Development of a customer focused service operations plan
• Communication of the service operations plan
• Evaluation of the service operations’ performance against KPIs
• Implementation of corrective actions to enhance service operations performance
Service Planning and Implementation
TSC Code: RET-CEX-4016-1.1
Training Duration: 2 full days
Time: 9am to 6pm
Upcoming intakes:
26 to 29 May (Virtual training) and 19 & 20 Aug 2020
Course fee (subject to GST) : $650
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SkillsFuture Singapore (SSG) grant available!​
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Funding for Singapore Citizens / Singapore Permanent Residents : SME $585 / Non-SME $240
Nett course fee : $65 / $410
7% GST of full course fee : $45.50
Total nett fee payable : SME $110.50 / Non-SME $455.50
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SkillsFuture Mid-Career Enhanced Funding for Singaporeans aged 40 years and above : $585
Nett course fee : $65
7% GST of full course fee : $45.50
Total nett fee payable : $110.50
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Workfare Training Scheme for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month : $617.50
Nett course fee : $32.50
7% GST of full course fee : $45.50
Total nett fee payable : $78.00
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We also offer customised class to cater specifically to your company's training needs.
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​Contact us at 6360 0188 or elise@sra.org.sg to find out more!