©2018 by Singapore Retailers Association

Manage Service Operations for Service Excellence

Effective management of a retail business’s service operations is essential for customers to experience service excellence. 


This course helps you to
• Identify and deploy resources required for service operations
• Implement service operations plan to achieve service excellence
• Resolve service challenges
• Review service operations for continual improvement

Service Planning and Implementation

TSC Code: RET-CEX-3016-1.1

Training Duration: 2 full days

Time: 9am to 6pm

Upcoming intakes:

23 & 24 Mar, 29 & 30 Jun and 15 & 16 Sep 2020

Course fee (subject to GST):  $420

SkillsFuture Singapore (SSG) grant available!​

Funding for Singapore Citizens / Singapore Permanent Residents : SME $378 / Non-SME $272

Nett course fee : $42 / $148

7% GST of full course fee : $29.40

Total nett fee payable : SME $71.40 / Non-SME $177.40

SkillsFuture Mid-Career Enhanced Funding for Singaporeans aged 40 years and above : $378

Nett course fee : $42

7% GST of full course fee : $29.40

Total nett fee payable : $71.40

Workfare Training Scheme for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month : $399

Nett course fee : $21

7% GST of full course fee : $29.40

Total nett fee payable : $50.40

We also offer customised class to cater specifically to your company's training needs. 

Contact us at 6360 0188 or elise@sra.org.sg to find out more!

 
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