Manage Service Operations for Service Excellence
Effective management of a retail business’s service operations is essential for customers to experience service excellence.
This course helps you to
• Identify and deploy resources required for service operations
• Implement service operations plan to achieve service excellence
• Resolve service challenges
• Review service operations for continual improvement
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Service Planning and Implementation
TSC Code: RET-CEX-3016-1.1
Training Duration: 2 full days
Time: 9am to 6pm
Upcoming intakes:
29 & 30 Jun and 15 & 16 Sep 2020
Course fee (subject to GST): $420
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SkillsFuture Singapore (SSG) grant available!​
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Funding for Singapore Citizens / Singapore Permanent Residents : SME $378 / Non-SME $272
Nett course fee : $42 / $148
7% GST of full course fee : $29.40
Total nett fee payable : SME $71.40 / Non-SME $177.40
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SkillsFuture Mid-Career Enhanced Funding for Singaporeans aged 40 years and above : $378
Nett course fee : $42
7% GST of full course fee : $29.40
Total nett fee payable : $71.40
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Workfare Training Scheme for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month : $399
Nett course fee : $21
7% GST of full course fee : $29.40
Total nett fee payable : $50.40
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We also offer customised class to cater specifically to your company's training needs.
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Contact us at 6360 0188 or elise@sra.org.sg to find out more!